Knowledge Manager
Use the Knowledge Manager to manage Users, Courses, Library Items, Curricula, Classrooms, Materials, Equipment, Instructors, Scheduling, Email Communication, Expense Tracking, and Reporting.
Knowledge Manager Main Screen
Overview
Using access controls applied to your organization's business
structure, the Administrator can control the dissemination of courses and
other published material (in the form of Library Items). The result everyone
has access to the Employee Handbook and the EO Courses. Only Managers have
access to Management Materials. Manufacturing Line Workers have access to
Equipment and Procedural Information. The Sales Department has access to
the Sales-related Materials. Finally, the Sales Manager has access to both
the Sales-related and Management-related materials.
Using the Course Scheduling and Deconfliction tools you can create as many
versions and iterations of web-based training as you desire. Users can be
pre-enrolled or self-enrolled. Their grades and progress is tracked in the
grade-book. A course that must be repeated at regular intervals can be flagged
to show up as required on any interval you select.
For Instructor-led courses, select the instructor and automatically send him/her an email asking if they are available for the proposed dates. Select a classroom and you will automatically be warned if the classroom has already been scheduled for the proposed class time.
Administrators can also see classrooms and other resources that are reserved.
Training Administrators need to create reports. We have dozens of pre-designed reports for your use. Or you can create custom reports to better suit your needs.
Sound Interesting? Follow the links below or at the left to continue to discover the powerful functionality of our Knowledge Manager.
User Management
Business Unit Management
Course Management
Instructor Management
Library Management
Reporting
Wizards
E-Mail Integration
From the User Details Page an Administrator can:
- Add Users
- Maintain User information
- Edit registration status
- Edit test records
- Check User's Business Unit Affiliation
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From the Business Unit Details Page an Administrator can:
- Affiliate users with Business Units.
- Assign Courses to Business Units
- Control the Look and Feel of a Business Unit's Navigator interface using Styles
- Establish Certificate Styles
- Add, Reorganize and Delete Business Units as business organization demands
| Feature |
Benefit |
| "Business Unit" designates any node on a company's vertical
or horizontal hierarchy, from the broadest-level company to the narrowest-
level Knowledge Position (job). Business Unit affiliation determines a user's
level of access to available corporate knowledge and training.
|
Using a company's existing organizational hierarchy as a foundation, the
Knowledge Manager provides a high degree of access control so that corporate
knowledge can be structured and made available for maximum utility, performance
and security. |
| The System Administrator designates content as having Global access (available
to everyone in an organization), Local access (limited to one Business Unit),
or Inheritable/Local Plus access (available to one Business Unit plus any
units vertically below it). Then the System Administrator assigns courses
or Library Items to the Business Units.
|
This functionality ensures that users receive course assignments and information
that is relevant to the Knowledge Positions (jobs) they occupy. |
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From the Course Search Page, Course Details Page and Iteration Details pages Administrators can create and manage all facets of course delivery for both online and instructor-led courses.
Course Creation
| Feature |
Benefit |
| Course function has an object-oriented design. When a course is created,
its properties, i.e., resources, tests, assigned instructor, delivery method,
and location (when applicable), are inherited or passed down to all iterations
of the course. |
This means that, within the other system tables, fields will automatically
populate from the data at the course level. (The System Administrator does
not need to re-enter it for each iteration and scheduled event, except to
make changes.)
|
| Create an unlimited number of iterations for each course, allowing the
System Administrator to set or view an instance of a course and establish
an expiration dates for an online course. |
Each iteration can be managed separately without affecting other iterations
of the same course. Cancel any iteration at any time without effecting other
iterations.
|
| Apply a specific start and end time/date each course iteration.
|
Users will not be able to register for a course after the registration
expiration date. |
Set an iteration capacity based on seat capacity for a room.
|
Class size will automatically be controlled to match the number of seats
in the room. |
Courses can be bundled and offered or sold as a package.
|
The System Administrator can organize courses according to, for instance,
product line or skill sets. |
Develop and maintain Course Curricula.
|
Require learners to take courses in observance of prerequisites, requirements
and electives. |
| Establish a periodicity for a course. Enter the interval by which a course
needs to be taken or re-taken. |
Useful for managing and tracking training that must be taken on a periodic
basis for re-certification. |
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Course Resource Management
| Feature |
Benefit |
| Establish the costs for a course, such as the cost for a facility, resources,
instructor rates, and course production costs for planning and reporting
purposes. |
Costs can be calculated in pre-designed reports. |
| Object-oriented course management allows for easy creation of recurring
courses through iterations. |
Maintain pricing and licensing consistency for each course since all iterations
of a course are offered by means of the same delivery method. |
Create, select, and assign resources-training materials that may include
audio-visual equipment, paper, pencils, or food. Can assign costs and quantities
to resources for a course.
|
Tracking, planning and reporting are built into the system. |
Designate a supplier for a course. Identify the name of the supplier company
whose course is being used within the purchasing company's course. Also
allows suppliers to provide Library reference items.
|
Ease of tracking, planning and reporting. |
Instructor and classroom calendar deconfliction is built in to the system.
|
Avoid potential resource conflicts by utilizing the calendar that shows
which instructors are booked for classes. Administrators can also see classrooms
and other resources that are reserved. |
| Receive an automatic warning if you attempt to schedule a course with
instructor or classroom scheduling conflicts. |
Fail-proof classroom deconfliction. Administrators cannot schedule a course
in a room that is already in use. |
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Course Enrollment
| Feature |
Benefit |
| Advanced wizards and administrator controls for course enrollment. |
Easily enroll multiple people into multiple courses. |
| Automatic roster management based on classroom size for instructor-led
courses. |
If an instructor-led course is full, then a wizard informs the user. Only
wait list enrollments are allowed into a full class.
|
Allows the System Administrator to manually add a registration to a course
for a particular iteration.
|
Administrators can easily help students with registration issues. |
| Creates class rosters as learners register or are registered for courses,
and manages these rosters. The System Administrator can view and/or change
user registration information associated with an iteration of a course.
The System Administrator can change user status from enrolled or waitlisted
to enrolled or dropped. Allows the System Administrator to view and edit
the completion and enrollment status for users' registration and test records.
|
Administrators have complete control over user status to make corrections
or changes as needs require. |
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| Feature |
Benefit |
| System Administrator to create and modify evaluations. |
Students can anonymously evaluate the course and the instructor. |
| The system creates a bank of evaluation questions. Every time a new question
is created, it is added to the assessment center bank of questions. |
Questions can easily be selected and re-used to save time and establish
consistency in all evaluations. |
Evaluations also include a Likert scale for rating levels of satisfaction
and a text box so that learners can submit additional comments about the
course or instructor.
|
Flexibility and increased data collection. |
| The System Administrator can preview and report on course evaluations.
Evaluations can be viewed online or exported to Microsoft Word 98 or 2000.
|
Automatic reporting functionality saves time and provides valuable feedback
in a usable format. |
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| Feature |
Benefit |
| Instructor biography can be included with the Course Details. |
End users can then click on "Instructor Bio" on the list of
courses to which they have access to read the details of the instructor's
resume and even to see a photograph of the instructor. |
| Assign qualified instructors to courses. All the user records that have
the Role of 'instructor' assigned to them are displayed in a table when
the Qualified Staff page is opened. |
Allows the System Administrator to send an e-mail to any of the qualified
instructors/staff to find out their availability to teach a particular course
iteration. |
| The System Administrator can grant an instructor access to some course-related
administrative functions. |
Allows the System Administrator or instructor to override class size limits,
cut-off dates, prerequisites, wait lists, and class locations. A wizard
facilitates this process. |
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| Feature |
Benefit |
Permits controlled access to Library materials. The System Administrator
or managers assigned the proper access can restrict search accessibility
to items placed in the Library. The Library uses Dublin Core Metadata Initiative
(DCMI) metadata vocabularies for resource description. The Library can be
customized to connect to all other organizational databases.
|
Library data is secure and is distributed to just the right people. |
Library items can be assigned to multiple Business Units and Library reports
include Business Unit owners.
|
Easily control who gets access to library items and who owns the library
items. |
Expiration dates can be added to Library items.
|
Keep your library fresh! |
| Convenient Wizard allows users to add and assign Library Reference items.
|
Persons below the level of administrator (such as managers) can add items
to the library. |
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| Feature |
Benefit |
Provides report templates and pre-formatted reports.
|
No knowledge of SQL or databases necessary to obtain useful customized
reports. |
Drawing from almost every reportable field in the LMS, the System Administrator
can select which fields to include in a particular report and which parameters
will be used to query the report.
|
Generate custom reports that best meet an organization's specific needs.
|
Assign users access to some reporting wizards.
|
Managers and instructors can produce reports relevant to their role. |
| The System Administrator can designate report information as Global (available
to everyone in an organization), Local (limited to one Business Unit), or
Inheritable/Local Plus (available to one Business Unit plus any units vertically
below it). |
Control who has access to the report information. |
| Compatible with Crystal Reports. Report data can be easily imported into
MS Excel or MS Word. |
Many options are available for those who desire additional reporting power.
|
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Wizards
| Feature |
Benefit |
Simplify administrative tasks with wizards.
|
Use wizards to complete multi-step complex tasks with guidance. |
Access to various tasks is determined by a user's role, for example, Administrator,
Manager, Student, etc.
|
Through wizards, users such as managers and instructors can accomplish
role-specific tasks from the Knowledge Navigator, so the Administrator isn't
left doing all the work. |
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Email Integration
| Feature |
Benefit |
| E-mail managers requesting their approval for a user's enrollment in a
course. Once the manager approves, the user is enrolled and both people
receive an e-mail confirming this. The e-mail also lets the manager and
the user know if the user has been waitlisted. |
The automated email keeps re-enforces the Manager Approval process. |
| If users' e-mail addresses are entered into the LMS, many e-mail functions
can be automated. |
Users and managers can be notified by the system if they are enrolled,
waitlisted or dropped from a course. |
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Knowledge Manager Main Screen 
User Details Page
Business Unit Details
Course Management Details
Evaluations Details Page
Evaluation Question Bank
Library Details Page
Report Selection Page
Wizard Selection Page